It is AL-DAHAAN GROUP CO. that all of our activities are carried out in accordance with our business management system, which is working towards ISO 9001.AL BINA'A AL ARABI CO. business management system manual sets out the organization and arrangement of the groups management systems. The business management system contains all the procedures and associated documentation to manage and control our business and is available to all staff.
The aim of our quality management system is to ensure that:
• We deliver a quality service to maintain excellent customer relations
• Customer satisfaction remains inherent to our business
• Our customer's requirements have been fully understood and met
• All work is carried out consistently to a defined standard
• We have the skills and resources to fulfil our customer requirements
• Our staff are fully trained and involved in quality improvement
• We strive to continuously improve our systems and procedures
• We only use services that meet our own quality assurance standards
• A professional approach to customer interface is maintained at all times
• Any complaints are dealt with efficiently and within an acceptable time period
AL-DAHAAN GROUP CO. recognizes the importance that the quality of our service has to the future of our business
Quality is a degree of excellence, which is ever changing. Every member of staff is involved in managing how we can improve today, tomorrow and long into the future. From the smallest procedure to the largest contract, quality is our passport to customer satisfaction and to our future business. This policy statement has been implemented into AL-DAHAANN GROUP CO. management system and will be reviewed at regular intervals.
The Company offers both standard products and specialist services to meet each customer's needs Standard products are displayed in a catalogue for customer selection. Specialist service requirements differ from one customer to another (and from one contract to another). Therefore, each tends to be quoted for the specific contract. Once a proposal is accepted by the customer. Or an order is placed. It is recorded and reviewed to establish that the requirements of the order are adequately defined and documented.
A difference from the proposal is resolved, and the Company is capable of fully satisfying the customers' requirements.
In addition to the original order! Contract specification the customer may also request additional variation work to be undertaken by the Company. In these circumstances the work content is documented and agreed with the customer prior to execution to ensure that no ambiguity exists.
The Company operates on a computerized order processing system to ensure rapid fulfillment of customer
All Design activities are strictly controlled to ensure that the design output information complies with customer, Contract requirements, and all design input data. Design activities are planned and normally executed by specialists and are subject to regular management, review and verification by the Sales Director. And where relevant. Agreement with the Customer. The design input and output items are documented. And where ambiguity exists, will be clarified and documented. All items of design documentation and notes are recorded in a design project file. Design output documentation is produced and reviewed to ensure that it meets the design input.
References the design input or appropriate criteria. And identifies all of the characters-ties which are critical to the safe and effective operation of the systems. Design output is reviewed and approved by the Sales Director. And is also provided to the Customer for approval prior to use. Validation of the design is achieved during commissioning of the system to confirm compliance to the customers' requirements. The designer is required to specify any Inspections or tests which may verify the design. By practical means, at the earliest possible stage of development.
DOCUMENTATION & CHANGE CONTROL
All documentation utilized within the Company related to the management system itself, or to the execution of individual customer contracts is controlled to ensure that it is issued to the appropriate personnel. Under the correct level of authority. Is revised and reissued as necessary. And all obsolete versions are removed from the point of use. Such documentation typically includes:Specifications. Customer Orders. Plans / Drawings. Quality Assurance Manual Operating Procedures. National / International Standards and Codes of Practice. The Quality Assurance Manual, Procedures and Quality Plans are maintained by the Quality Manager who ensures that the appropriate items. At the correct revision levels. Are issued to all who need them within the Company. National! International Standards. Codes of Practice are maintained by the Support Engineers who ensure that appropriate documents are available within the Company and are issued at the correct revision levels. External suppliers of documentation are contacted regularly to ascertain that the documents held remain current. The distribution of standard documents is controlled and recorded on Distribution lists.Which also show the current issue status. The Distribution Lists are reviewed and updated as changes occur. All changes to documents are reviewed and approved by the person responsible for the original issue and where appropriate. The nature of the change is indicated on the document. Master copies of the revised documents are retained as records of the changes and renewed as necessary to ensure clarity. Each contract has a File which contains all relevant information. Information is also held on the company's computer system for ease of access and manipulation.
Suppliers of products. Materials and services. Where unspecified by a customer contract. Are selected on their ability to meet the company's requirements given due consideration to the quality. Statutory obligations, timescale and cost a list of approved suppliers and sub-contractors is maintained which is compiled on the following criteria.
• Previous performance in supplying to similar specifications and requirements
• Stocking of high-volume standard items conforming to a relevant British Standard.
Or supplied with a statement of conformity.
• Compliance with an approved third-party product quality registration scheme.
• Recommendation by other similar purchasers or manufacturers of equipment.
• A trial order and evaluation of performance.
All supplies and sub-contracts are subject to an authorized Purchase Order providing full clarification of the type and extent of supply.
Should a supplier. Not appearing on the Approved Suppliers List be proposed, they will be analyzed by capability and subject to acceptance on the authority of a director.
CUSTOMER SUPPLIED ITEMS
Goods received from customers (i.e., free issue items or equipment being serviced are always visually inspected at the receipt stage with any undeclared nonconformance being immediately reported to the customer.
All productive work is planned and undertaken in accordance with the company's procedures, and any specific documents agreed for individual contracts. Work instructions are provided by the agreed contract specification and any documents referenced therein. Alternatively, work is performed in accordance with nationally accepted codes of practice (e.g., BS6701).
All stores' areas are maintained as secure as practical. All items received by the Company are identified and verified in accordance with the requirements of the Delivery Note and Purchase Order, and are inspected for correct identity, quantity and any signs of damage. All goods received are documented and. in the event of non-conformance. The items are placed in a reject area or labelled to ensure identification. The extent of the non-conformance is noted and subject to disposition review by nominated personnel.